RETURNS, EXCHANGES & REFUNDS POLICY
We strive to deliver exemplary products and impeccable services, exceeding our clients’ expectations. Albeit, if our customers are unsatisfied with the products or services we proffer, we extend our upright services to make up for the breach of quality or quantity. We offer the following options to facilitate a refund, exchanges, and refunds.
Return to Customer Services
The customers are eligible to return the product if the product delivered is damaged, a wrong product or of the wrong size. In such scenarios, the customers can request for a return on our website. The process is simple. You can click on the return tab on our website. Quote the reason for return and confirm the request. Once you lodge the return request our team will immediately scrutinize the issue. If found genuine, employees will collect the product from your doorstep. The electronic or paper bills of the purchase have to be produced during the time of return.
A customer can request for a return within 15 days of purchase. The product must be returned in unused status and it should be returned in the package that it was delivered. In the case of perfume if you find any issues of packaging cover you should not remove the cellophane. If the product is returned in damaged or used condition, we reserve the right to refuse a return, refund or exchange on the product.
Refunds and exchanges
If the reason for return was a wrong product or wrong sized-product and the request was for an exchange, we deliver the right product during the time of return. If the request is for a refund, we examine the issue, product and facilitate the refund once the request is found genuine.
The refund will be issued to the bank account from which the payment was initiated. In the case of cash on delivery, the money will be returned to the bank account of your choice. The refund value will be the price of the product at the time of purchase.